Rospotrebnadzor recorded 70 per cent increase in the number of complaints of residents in the largest trading networks.
В «лидерах» — «Седьмой континент», "Crossroads", "Pyaterochka" and "Auchan".
За январь–октябрь 2012 , the Muscovites wrote to the Federal Service 1234 complaints network grocery stores and public places pitaniya.Obschaya amount was fined 3 million rubles. This "Izvestiya" reported in the management of Rospotrebnadzor in Moscow. Over the past year the agency handled 724 query (by 70% less) and fined on 921 thousand. rubles.
Больше всего нареканий вызвала работа сетевой торговли. At supermarkets received 1119 applications - and 509 Metropolitan Rospotrebnadzor are found to be justified. Is still the most common cause of dissatisfaction Muscovites - the poor quality of products sold (35%). In second place - a violation of trade rules - Refusal of receipt, sale of goods without documents, no information about the manufacturer (28,4%). The share of complaints about non-compliance with the storage conditions and terms of sale of goods - 18%. The remaining applications were written because of the noise, creating jobs and supermarket refrigeration equipment, unsanitary shops themselves and the surrounding area, trade in tobacco near educational institutions.
В прошлом году москвичи также сетовали на несоответствие цен на полках магазинов и указанных в кассовых чеках. Now, this category of complaints from Rospotrebnadzor report disappeared. Leaders among the networkers of objection is: "The Seventh Continent", "Crossroads", "Pyaterochka" (LLC "AGROASPEKT"), "Auchan". This year, the five leaders entered a network of "Dixie" (ZAO "Diskontcentr"), which is shifted to the tail vybyvshuyu "penny" list.
На заведения общественного питания поступило 115 complaints. Only 53 one supervisory authority considered it reasonable. Most complaints have caused the noise of the refrigeration equipment of restaurants and cafes (31,3%), poor product quality (28,7%), rodents or insects on the premises catering (19%). What kind of institution disappointed Muscovites, Rospotrebnadzor did not specify.
Юрист Общества защиты прав потребителей «Общественный контроль» заявил «Известиям», in their organization for 2012 year turned three thousand consumers from Moscow. According to him, it most - the people, whose applications have been rejected by the state supervisory service.
A source: All Retai
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